HOW THE ONLINE CAR SERVICES COMPANIES ARE CHANGING THE SERVICE QUALITY AND PRICING IN INDIA?
Over time Indian markets have changed, as most business transactions are based on online mode. Online shopping, online food ordering has now increased at an exponential rate. People prefer booking things from home rather than going to the market for purchasing it. The government is also encouraging people to go digital for online payments, as it is easier and safe. Similarly, car service has gone online. Online car services companies are the new model. After a house, the car is the 2nd biggest investment for an Indian family (Average middle class). A car needs frequent care and maintenance.
For maintenance of Car, a car owner can go to one of the three options.
- Option 1- An OEM authorized service center.
- Option 2- A local unbranded shop.
- Option 3- A multi-brand service center. Partner garage of an online car services companies
In an authorized Service Center, a consumer is never confident about the actual price of service or repair.
At a local garage or unbranded garage, the garage normally never guarantees you the quality of the car servicing or repairing. One cannot be sure about the quality of the spares or workmanship. There will be a risk always. But you can go there if you know the mechanic personally but there is surely risk in it.
For the best results. The safest and guaranteed work will be done at a multi-brand service center. The online car services companies certify the partners and the advisory and technical team of professionals ensure good quality of job at their partner garages. You are also sure about the genuiness of the spares as well as good quality of workmanship and to top it all at pricing which could be around 30% lesser than the OEM authorized service centre.
After the corona virus situation, a lot of people now prefer servicing their car through online platform. While booking online car servicing through platforms like www.olagarage.com, the vehicle is picked up from the customer’s doorstep and dropped back after repairing or maintenance. The advantages of servicing through the online car service platform are as mentioned:
Advantages
- In online car servicing both the garage and the customer don’t come in contact with each other. These help in keeping both of them safe and prevent the spread of Coronavirus(Covid-19).
- A lot of companies are providing schemes and discounts if booking through online, which give benefits to customers.
- When companies drop the car at the doorstep after servicing, they also get a chance to advertise their product. This builds a nice relationship between consumers and companies.
- The ecosystem is evolving slowly, now companies focus on good quality and better services. This builds trust and also they provide discounts and value pricing to the customers.
- When you do online car servicing, the car service app provides you a notification of the status of the car- pickup, service, online estimate, invoice copy online, delivery status etc.
- Most of the time customers forget to scheduled service date for car management or servicing. But through online mode you can save your reminder or Online car service company like Ola Online Garage Services LLP will remind you of that date for car servicing. Also these platforms help keep your history of service, date, job done, parts replaced etc and this CRM helps keep complete history, without the customer having to bother about retaining all this information in a book form, which has to be filled and retained in case of a Authorized service centre
In all, the Online Car service companies are changing the way business is done, and are here to stay to benefit both the Multi.brand garages as well as the customer. In all a win-win for all.
For all your General Car Service, Car Repair, Car Denting & Painting we have Best Service Centers in Mumbai, Pune, Delhi & for any kind of maintenance or services just contact at –1800-103-1045 or visit our website – www.olagarage.com.